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We are committed to ensuring customer satisfaction. Please read our refund policy carefully.
Refunds are only applicable for products that arrive damaged or incorrect.
Refund requests must be made within 7 days of receiving the product.
Contact us at contact@kapaliorganic.com with your order details and photos of the damaged or incorrect item.
Once approved, we will initiate the refund to your original payment method.
Refund processing may take 5-10 business days depending on your payment provider.
Used or opened products.
Products damaged due to mishandling by the customer.
Shipping fees are non-refundable.
We currently do not offer exchanges. However, you may return an eligible item for a refund and place a new order.
For any queries, feel free to contact us at contact@kapaliorganic.com.
